GearBest, never again

I ordered an electronic device on GearBest online, that was marked as in stock on December 18.2018 and paid via credit card. Since then no progress has been made by GearBest on my order. Several enquiries by myself about the progress of my order were answered with a generic answer: We are currently processing this order for you. "Your item will be dispatched around 3 work days. We will expedite the process and try our best to ship it for you as soon as possible. Kindly wait a little more for the shipping information." No apology for a delay of almost one month delay of a product on stock, that has been fully paid. No effort made to resolve the issue. This is a one time never again experience. What a poor service.