GearBest items on backorder after showing in-stock

I ordered a mobile phone from GearBest(Order no. W ********** ********** 20) and paid for expedited shipping via DHL, plus shipping insurance and tracking. When I ordered, their website showed 29 units in stock at their HK2 warehouse. It was one of their flash deals, so included some discount. It has been 5 days since payment made ans still no shipping or tracking number received. I contacted them and was told the phone is on back order and should ship within the next 14 days. NOT ACCEPTABLE. I was also given the option of picking another model, or refund. From other reviews on GearBest, it seems refunds take more than a month and sometimes never arrive. Let's see how GearBest handles this problem, so please watch this space for updates soon.

UPDATE - Another week has gone by and still no confirmation when the mobile phone will be shipped. I wonder if GearBest will at least refund the extra money paid for expedited shipping. I actually now also wonder if the item will ever be shipped.