gde applications

I made an application online , my child was placed at a school I didn't even apply for , I spoke to Christa Potgieter from the district in Tshwane she promised to assist and ensured me that as soon as she gets access to the system she will register my child at Clapham high school. I waited on her call ,until I decided to call her today when she informed me she cannot assist and I need to do it myself I find it so disturbing since the initial school I app**** for was not considered and the fact that there is a sibling is also not considered. I am rather frustrated since I do not know how my son will get to PROSPERITUS SECONDARY Hope the matter will be reviewed

Thank you ***