Unauthorised Deductions and Terrible Customer Service

If I could give zero stars, I would.

My experience with GCT as an electricity wallet service provider has been extremely frustrating and disappointing.

I deposited R500 into my GCT wallet, only to have R370 and R150 deducted without any explanation or notification. There was no communication, no breakdown of the charges, and I did not authorise any additional transactions.

When I contacted GCT to get clarity, they were unable to explain the deduction and completely unwilling to help. The level of customer service is shocking. No accountability, no resolution, just complete indifference.

This kind of handling is unacceptable—especially when people rely on your system for essential services like electricity. You cannot deduct money from users' wallets and then shrug when asked to account for it.

I would not recommend GCT to anyone. Their system is unreliable, unprofessional, and leaves tenants vulnerable. Avoid them if you have a choice.