LG
Lance G
1 reviews | Active since Nov 2022
12 Jul 2023, 17:27
Do not even consider it !
Cape Town branch - STAY AWAY from this company and specificaly GrowCol inverters, after sales service is pathetic, always using the |"we have difficulty in talking to China" excuse. I have been sitting with a problem for TWO MONTHS now and am nowhere near resolving it They cannot even load the newest firmware release on the inverter. Now they are asking me for all kinds of documents and diagrams...what do they think I am a rocket scientist, if I was I would fix the damn problem myself...USELESS
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Replies (2)
GC Solar's replyOfficial
13 Jul 2023, 07:41 Hi Lance G
We're sorry to hear that you've had a negative experience with our after-sales service. We understand that your time is valuable, and we want to do everything we can to resolve your issue as quickly as possible.We've been having some difficulty in communicating with GrowCol in China, but we're working hard to get the firmware update to you as soon as possible. In the meantime, we've asked you for some documents and diagrams so that we can better understand the issue and find a solution.We know that this is frustrating, and we apologize for any inconvenience. We're committed to providing you with the best possible service, and we'll continue to work hard until your issue is resolved.
GC Solar
We're sorry to hear that you've had a negative experience with our after-sales service. We understand that your time is valuable, and we want to do everything we can to resolve your issue as quickly as possible.We've been having some difficulty in communicating with GrowCol in China, but we're working hard to get the firmware update to you as soon as possible. In the meantime, we've asked you for some documents and diagrams so that we can better understand the issue and find a solution.We know that this is frustrating, and we apologize for any inconvenience. We're committed to providing you with the best possible service, and we'll continue to work hard until your issue is resolved.
GC Solar
GC Solar's reply13 Jul 2023, 07:41
Official
Hi Lance G
We're sorry to hear that you've had a negative experience with our after-sales service. We understand that your time is valuable, and we want to do everything we can to resolve your issue as quickly as possible.We've been having some difficulty in communicating with GrowCol in China, but we're working hard to get the firmware update to you as soon as possible. In the meantime, we've asked you for some documents and diagrams so that we can better understand the issue and find a solution.We know that this is frustrating, and we apologize for any inconvenience. We're committed to providing you with the best possible service, and we'll continue to work hard until your issue is resolved.
GC Solar
We're sorry to hear that you've had a negative experience with our after-sales service. We understand that your time is valuable, and we want to do everything we can to resolve your issue as quickly as possible.We've been having some difficulty in communicating with GrowCol in China, but we're working hard to get the firmware update to you as soon as possible. In the meantime, we've asked you for some documents and diagrams so that we can better understand the issue and find a solution.We know that this is frustrating, and we apologize for any inconvenience. We're committed to providing you with the best possible service, and we'll continue to work hard until your issue is resolved.
GC Solar
LG
Lance G's updateReviewer Update
14 Jul 2023, 13:09Just how sorry are you ? You have had over two months to solve this problem !
Your communications issues with China are not my concern but rather highlight the inability to properly provide a service to you clients, first you were waiting for chips/motherboards, now you are waiting for a firmware update which (as I understand) you have, but your technician cannot load it successfully ?
Then...you are asking me for documentation and diagrams which I DO NOT HAVE because the installer cannot produce them and sign off on the installation which is still faulty because YOU cannot fix it !
Frustrating does not cover it, as I indicated, any damage to electronic equipment that may occur because of the resetting/failure of your inverter and your tardiness in resolving the issue, will be for your account !
NOTHING you have done so far will change my view of the arrogance and incompetence of your company
Your communications issues with China are not my concern but rather highlight the inability to properly provide a service to you clients, first you were waiting for chips/motherboards, now you are waiting for a firmware update which (as I understand) you have, but your technician cannot load it successfully ?
Then...you are asking me for documentation and diagrams which I DO NOT HAVE because the installer cannot produce them and sign off on the installation which is still faulty because YOU cannot fix it !
Frustrating does not cover it, as I indicated, any damage to electronic equipment that may occur because of the resetting/failure of your inverter and your tardiness in resolving the issue, will be for your account !
NOTHING you have done so far will change my view of the arrogance and incompetence of your company
LG
Lance G's update14 Jul 2023, 13:09
Reviewer Update
Just how sorry are you ? You have had over two months to solve this problem !
Your communications issues with China are not my concern but rather highlight the inability to properly provide a service to you clients, first you were waiting for chips/motherboards, now you are waiting for a firmware update which (as I understand) you have, but your technician cannot load it successfully ?
Then...you are asking me for documentation and diagrams which I DO NOT HAVE because the installer cannot produce them and sign off on the installation which is still faulty because YOU cannot fix it !
Frustrating does not cover it, as I indicated, any damage to electronic equipment that may occur because of the resetting/failure of your inverter and your tardiness in resolving the issue, will be for your account !
NOTHING you have done so far will change my view of the arrogance and incompetence of your company
Your communications issues with China are not my concern but rather highlight the inability to properly provide a service to you clients, first you were waiting for chips/motherboards, now you are waiting for a firmware update which (as I understand) you have, but your technician cannot load it successfully ?
Then...you are asking me for documentation and diagrams which I DO NOT HAVE because the installer cannot produce them and sign off on the installation which is still faulty because YOU cannot fix it !
Frustrating does not cover it, as I indicated, any damage to electronic equipment that may occur because of the resetting/failure of your inverter and your tardiness in resolving the issue, will be for your account !
NOTHING you have done so far will change my view of the arrogance and incompetence of your company