CH
Colin H
1 reviews | Active since Feb 2020
04 Jun 2021, 10:42
Hopefully Positive Criticism
1. Showroom 5* 2. Range of products 5* 3. Product Quality 5* 4. Salesperson (Fernando) 2* 5. Documentation 1* no physical invoice at time of purchase and only received invoice 2 days later. 6. After sales 1* I returned a few unused items and it took 4 days to receive documentation after repeated enquiries. We have yet to receive the actual credit.
All in all a decent business but you must have a lot of patience.
Helpful (0)
Replies (3)0
Replies (3)
GC Fires's replyOfficial
04 Jun 2021, 11:28Good day,
Thanks for the feed back and we will take it certainly to heart. We process our invoices and credits centrally and that is why it sometimes take a little longer especially in winter which is our busy time of the year.
However, we always refund returned items in full (provided they are unused and undamaged) and I can confirm that your refund has been processed and paid into your account.
Kind regards,
GCFires Team
Thanks for the feed back and we will take it certainly to heart. We process our invoices and credits centrally and that is why it sometimes take a little longer especially in winter which is our busy time of the year.
However, we always refund returned items in full (provided they are unused and undamaged) and I can confirm that your refund has been processed and paid into your account.
Kind regards,
GCFires Team
GC Fires's reply04 Jun 2021, 11:28
Official
Good day,
Thanks for the feed back and we will take it certainly to heart. We process our invoices and credits centrally and that is why it sometimes take a little longer especially in winter which is our busy time of the year.
However, we always refund returned items in full (provided they are unused and undamaged) and I can confirm that your refund has been processed and paid into your account.
Kind regards,
GCFires Team
Thanks for the feed back and we will take it certainly to heart. We process our invoices and credits centrally and that is why it sometimes take a little longer especially in winter which is our busy time of the year.
However, we always refund returned items in full (provided they are unused and undamaged) and I can confirm that your refund has been processed and paid into your account.
Kind regards,
GCFires Team
CH
Colin H's updateReviewer Update
04 Jun 2021, 13:24Blaming “high season” and “LoadShedding” on incompetence and laziness is hardly the way instill confidence in one’s customers.
My report was intended for Management to raise their game, but obviously management does not read these reports or the emails.
My report was intended for Management to raise their game, but obviously management does not read these reports or the emails.
CH
Colin H's update04 Jun 2021, 13:24
Reviewer Update
Blaming “high season” and “LoadShedding” on incompetence and laziness is hardly the way instill confidence in one’s customers.
My report was intended for Management to raise their game, but obviously management does not read these reports or the emails.
My report was intended for Management to raise their game, but obviously management does not read these reports or the emails.
GC Fires's replyOfficial
04 Jun 2021, 14:07Good afternoon,
My apologise for the fact that it took us a few days to process your refund.
It was not my intention to blame anything away but just wanted to explain and at the same time acknowledge that there is room for improvement.
Your report has been noted by the management who also replies to these messages.
Kind regards,
Gertjan
GCFires
My apologise for the fact that it took us a few days to process your refund.
It was not my intention to blame anything away but just wanted to explain and at the same time acknowledge that there is room for improvement.
Your report has been noted by the management who also replies to these messages.
Kind regards,
Gertjan
GCFires
GC Fires's reply04 Jun 2021, 14:07
Official
Good afternoon,
My apologise for the fact that it took us a few days to process your refund.
It was not my intention to blame anything away but just wanted to explain and at the same time acknowledge that there is room for improvement.
Your report has been noted by the management who also replies to these messages.
Kind regards,
Gertjan
GCFires
My apologise for the fact that it took us a few days to process your refund.
It was not my intention to blame anything away but just wanted to explain and at the same time acknowledge that there is room for improvement.
Your report has been noted by the management who also replies to these messages.
Kind regards,
Gertjan
GCFires