RK
Robyn K

1 reviews | Active since Jun 2015

17 Jun 2015, 09:00

Disgrace

I took my 8 year old autistic child to a party at Gazoome. From the beginning of the party she was playing in the younger kids play section as they were kids from the party. Lydia the owner had no problem with it as it seemed as she did not ask my daughter to leave the area. Only one minute before end of the party, her employee asked my child to leave the area. I watched from a distance and because my child may have not understood him I stepped forward and politely asked if there's a problem. He told me very rudely that my child is too old for that area so I asked him why he is only telling me one minute before we leave? Lydia approached me and I felt like I was being verbally attacked by her disgusting tone of voice. She was so rude to me so I calmly walked away from her and left the party. Gazoome is supposed to be a fun and relaxed place that caters for kids therefore I felt Lydia's behavior was truly unacceptable. If she had told us from the get go, I wouldn't have had any problem telling my child she could not play in that area. I hear that there has been a similar incident there with a special needs child. Lydia has a creche too. She clearly has NO knowledge of kids.

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Replies (1)
Gazoome Playcentre
Gazoome Playcentre's reply02 May 2023, 21:58
Official
Hello robynkach,

Gazoome is a fun place for kids. Our aim is not to police kids or have conflicts with parents regarding our rules that are in place so all kids have a fair opportunity to enjoy themselves equally. The party that you attended was from 12-2pm. The host of the party made an error by asking the guests to come at 11am. This meant that the previous parties were still on. There was hence a larger than usual amount of kids for our staff to supervise whilst still trying to setup for the 12pm party. It was clearly missed by our staff that your 8 year old was in the baby section (that has a sign, \0-2 years only\"). When notified at 1pm by the staff member