WHAT AN UNFORTUNATE AND COSTLY SITUATION!

I'm not happy with the feedback i am getting from the Gautrain call center. This morning i was debited R200 from my credit card, from Midrand station. i was surprised since i was home and suspected *****. I then called in to query this, i get told that its a penalty fee because one of the days i used the train, i only tagged in and not out. Honestly how does a person exit a station without tagging out. This must have been an honest mistake and i think R200 is just too harsh. Mornings are busy with ling queues, you tag and sometimes it closes, then opens again. At times you tag and it doesn't open, then you have to tag again. Meaning that it gets very messy.

I've been using gautrain services from the beginning and i don't expect to be penalized for an unfortunate situation like this.

Kindly review your decision and get back to me.

Please call me on *** for my card details.

I would really appreciate.