Weekly Trips Forfeit - NOT CLEARLY EXPLAINED!

I am not happy that I purchased a weekly product on the 23rd and could not tag out of my station because I have not used the trips within 10 days. When I purchase a weekly trip I am not told as a customer on the website that I must use it in 10 days. This is NOT treating the customer fairly.

I reloaded my card with a weekly trip on the 23rd Feb. I was on leave the 26th and 27th Feb back in the office 28th and 29th both days I used my card. Friday 1st March I was on leave again. I was back at work, tagged in this morning at Park station and tagged out at Centurion I saw the screen showing I have 4 trips left. Yet when I get to Park station today I could not tag out due to insufficient trips. When I went to the window and a VERY VERY RUDE consultant at the window told me my trips expired because I did not use it my trips in 10 days the more I try to explain I used it on Thursday the more rude and loud she got, then went on to tell me I must reload R48 if I want to tag out which I did.

Now, I need my trips reloaded to my card or refunded please. R656 IS ALOT OF MONEY TO LOOSE.