Waiting and waiting for a refund

I request a refund on my monthly ticket because I was unable to use my trips during the strike and was forced to find alternative transport. The request was sent at the end of July and I was told to wait 10-14 days to receive my money. A few days ago, I phoned again and was told I would have to wait *another* 10-14 days to receive my money. It does not seem that anyone knows or really cares what is going on - every time I phone I am told that the matter will be escalated and that someone will phone me back but I have not once received a call from Gautrain - I have phoned them to follow up several times.