Very quick to charge but cant refund on time

I was at the Park Station on 2nd June 2015, where I requested to purchase 20 Gautrain cards for a ONCE-OFF event use. Each card was loaded with bus fare and train to Rosebank and return. <br> The total of this request was R1,400.00 which I paid via Bank Card (20 x 14 20 x R56 = R1400).<br> Thereafter I was informed that there was a system error and that I needed to pay an additional R210.00, which I did via Bank Card again. I was told that I will SYSTEMATICALLY be refunded for the additional R210.00 that I paid. To date I have not received the refund of R210.<br> <br> I emailed bombelaop to enquire regarding the SYSTEMATIC refund that I should have received by now, which I have not. I was first ask to email the receipts and my bank statement to prove I did not receive the money, which I did. Now I have been told to complete a refund application form and attach a copy of my ID and Gautrain card number for the money to be returned to my Gautrain card. <br> <br> I am not a frequent user of the Gautrain so why should the money be refunded to the card it must be put back into my bank account.<br> <br> They don't ask for your ID etc to purchase so why do they want it to refund me<br> YOUR ERROR YOUR PROBLEM FIX IT