Useless Service

Lost my gold card on Wednesday last week, blocked it that morning and requested a new personalised one and was told @ Rosebank Gautrain station to come Friday, went there Friday and no word and today i go there and im told its not processed cos my bank statement is missing, the F**k u need with my statements if i specifiaclly requested that the trips that were in the lost card be transferred (pay as you go) into the new cards, Please do tell how a bank statement would be a requirement in this instances. And this lady says i will call you around oneand i know she aint calling me -- im just gonna knock off at three and am gonna park my behind there until some1 decides to do a thorough job and help me.