Unprofessional service

<p>On Wednesday (31/05/17) afternoon I tried to load R200, consisting of 2X R100 notes on the Gautrain pre-paid machine at Centurion station. The machine took only 1x note and gave an error output for the 2nd note, which I attempted to reload until the transaction was cancelled. After the cancelled transaction I was left with only 1x R100 note that was rejected, and started a new reload on the note I have loading was successful. Seeing that I didn't receive any amount from the cancelled transaction,I then took that it was automatically loaded. I only discoverd that it wasn't as I tagged my card driving out of the station.When I queried the matter, I was told to return on Thursday to speak to the supervisor after the machines are consolidated. I got to the station and asked the security person to speak to the supervisor, was told to queue where +-15 people were loading their cards. I insisted that the person be called by the security person as the queue would waste my time. The supervisor was not available, ad was told to return Friday as consolidation was not completed from the head office. Please note that through all this I am being attended by some security personnel.</p> <p> </p>