Unfair business practices

This is a warning to the public, that is those who have not yet been ****med. I was forced to buy a Gautrain Gold Card a couple of years ago in order to use the train as no other form of payment was allowed.

Fast forward to July 2022, I was unable to use the Gold Card ostensibly because it has expired. There is no expiry date on the card which is still in my possession. I was then advised to lodge a refund claim with Bombela which was duly done on 20 July 2022.

My claim for refund has now been rejected, no reason given. This is an unacceptable **** as the card still shows a credit balance on the system. Are the people at Bombela that *********** or is this a profit gouging exercise?