*****ULENT *******

on friday 05 september, i used the self service in hatfield to load my gautrain card, I used my bank card to load the trip. The self service machine timed out but still charged my bank card r91, I went to the Kiosk to speak to the consultants, I showed them the slip and proof of the deduction, they gave me a form to fill out and then loaded my card with the R91 I had already paid. I used my gautrain card only to board and exit. at that time I was happy with the great service by the guys at the Kios.

Then 08 september I get a charge written gautrain on my bank account that says R260, what ***** is this. How are you charging this. this cant be a penalty fee as i only used my gautrain card and the only issue that happened was when your machine timed out and that was rectified. refund me my money you *******