Turn around time

I'm a regular commuter travelling on daily basis to Sandton, hence i registered my gold card assuming that if I misplaced my card i wouldn't be stranded ,The biggest challenge I've had is i lost my card ,followed their protocol of having to fill in the refund forms and blacklisting my card, and it is frustrating having to wait seven days for the trips to be refunded .Kindly see how you can make this more convenient cause at times there are no additional funds available to purchase additional trips while waiting seven days for the funds to be refunded.