Terrible Experience

I recently got retrenched which in itself has been a very traumatic experience !!! As a result of the retrenchment i was not going to use the gaintrain anymore to commute to work, so i app**** for a refund as i had not used a single trip on the Monthly i purchased 4 days prior, i did not request a refund on the remaining trips of the previous month as there was only 8 to 10 trips left. On Friday 06.09.19 i got a email that the refund was approved and the money will be paid out in 3 working days - great i thought as I really needed something to go right but to my dismay this turned into a truly painful experience. On working day 3 i contacted gautrain via Livechat as no money was paid into my account - All i got was "Check for a Status update and let us know if the money is not in tomorrow", this went on for the rest of the week with no one being able to give me a straight answer about my money, eventual i called and insisted to speak to a supervisor, he assured me that he will escalate my query with accounts. So i waited !!! Sunday morning i checked my bank account and found that payment was made but +- R900 short, i immediately went on live chat to query this and chatted to the same supervisor - He told me to hold on while he spoke to accounts, he came back with a calculation of my payout and this consisted of paid amount MINUS used trips, i explained to him that i was still using the previous months trips and did not even start using the monthly trips i purchased in August for use in September - He once again stated that he will escalate to account. I have tried to contact someone via livechat today but i get disconnected, i tried with a different name and then a agent becomes available, this tells me that I am being ignored and it infuriates me.

PLEASE GAUTRAIN, I have just been retrenched, i am stressed and worried about how i am going to provide for my family, i dont have the time or energy to play these games with you.