Tagging System
<p>I have raised my concern with a Gautrain on 15-16th of March that there was something wrong with the tagging system on my card because I always buy 35 day pass (44 trips) between Hatfield and Park Station on monthly basis: My concern was if Hatfield is my starting point (as always) it looked like my trips will end at Park Station which automatically raises alarms that something is wrong, hence I wish to clarify that there has never been a day where I have used a train without a 'return" or without tagging for that matter.<br /> <br /> Gautrain's response was: they have sent me a booklet of close to 350 pages meaning I need to do my own investigation hence claiming that their systems are charging me correctly. I further raised the concerns with Nthabiseng Moruke who couldn’t assist me hence her response to me was unsatisfactory (I have those communications on record)!!!<br /> </p> <p>Last week I had to dig deep into my pocket for a top-up of a trip so that I can go back home which was an inconvenience on my side because logically thinking my last trip should be at Hatfield (44 trip).<br /> <br /> I sent them an email on the 5th of April 2017 venting out my frustrations, to date I’m yet to receive a feedback from them. Big brand like that should not take us for a ride with lame excuses or tardy services!!!<br /> <br /> Regards</p> <p> </p> <p>Lesibe </p> <p> </p>