System errors and customer service

I had parked my vehicle at Rhodesfield at 8:07 on 05/09/2018 and left it over night. I returned the following morning at 8:00 to pay the R100 fee for a non train user for the parking.

I needed to reload my travel card with Pay as you use credit, however due to a system error I was unable to reload my card at that time- I needed to wait +- 20 mins for the system to work. At this point I had now exceeded the 24 hour limit for the R100 fee and was forced to pay R200 for the extra 20 mins. All the staff that I asked to assist me refused to assist me and insisted that I pay the R200 for the time that they wasted due to system errors.

The only solution that was offered to me was to use the train again so that I qualify for a "Train-Traveller" Discount. This was a pathetic excuse for a solution as I did not wish to use the train.

I have had multiple similar issues with the Gautrain- and refuse to ever use it again.