SYSTEM DOESN'T PICK UP CHECK OUT NOW YOU WANT TO DEDUCT THIS COST !!

Text, I receive, while only 1 card was used CHECK IN and CHECK OUT. We have noticed that whilst you have checked-in at Midrand Station on 23 April 2024 at 17:43 with your Contactless Bank Card, you have checked-out with a different card. As per our standard rules, a penalty of R240.00 will be deducted from your account on 26 Apr 2024. For detailed rules, please refer to the Gautrain website.

I want to understand how you deduct my account whilst I checked out !! Furthermore I am still waiting for a refund that was logged 5 days ago but you are ready to charge me a penalty.