****** laptop bag at Gautrain Station

<p>I arrived at Gautrain Park Station on Thursday the 27th October 2016 at approximately 14:05 and parked at P3. I took out my handbag and left my laptop bag which had my laptop, tablet and external harddrives inside. I then took the 14:18 train to hatfield. I got back to the station (Gautrain park station) and drove off (at around 16:33) without checking if my bag is still there. When I got home and opened my boot, I discovered that my laptop bag is missing. I called Gautrain customer care and related my incident to them. The call centre agent adviced me that I must go to the station the next day and ask them to review the camera footage and check what might have transpired. I went into the station on the 28th October 2016 and was directed to the station's security assistant manager. I told her what happened and she called a person who works with cameras to check the footage. That person sent back a picture showing some cars in the parking bays at P3 around 14:45 pm and my car was not on the picture. So I told the assistant manager that that is not the parking bay where I parked. We both walked up to the parking bay to check. When we came back the assistant manager called the person who sent the wrong footage and confirmed that the footage is wrong because the backgrpund is not the same. The person just said the camera was not facing where my car was parked on the 27th October 2016 and now there is nothing they can do about my lost laptop bag. We park and pay for parking only to have our valuable items ****** at the Gautrain. </p>