****ty Gautrain service reducing us to imbeciles and beggars.

A disgusting service has occurred and I cannot begin to state how I feel. I lost my card and it was escalated to Gautrain. I was told that I could block the card by myself and I duly acted on that.

I was further told that I could produce a bank statement for the sol called refund to be actioned and I acted timeously. I was told that the amount has to be transferred to my account and I requested that the amount be transferred to the extra card in my possession and a refund application form no B10605 was filled in as a help escalation gesture.

I was further told that a R1000.00 would be transferred to the card every week till the matter has been sorted out.

Card number was provided for the transfer to take place as it is time waste of time for the refund to take place and only for me to go back and recharge once more.

I want this sorted out today......I feel I allocated enough time for this **** to be carrying on and me having to take my time to be calling Gautrain every day.