Severely poor treatment
<p>On 21 September i ised the gautrain as i do every month for two days. I used my gold card to clock in at the boom gate the morning and proceeded to put R200 on my card. I got onto the train and reached my destination, getting back the afternoon to the Centurion station i got to the boom gate and my card had an error. I proceeded to press the help button and the lady who was on duty was very very rude she did not want to listen to my story, and imp**** that i did not clock in with my card which i did. When i was still talking to her she just shut me off. Aftet that i pressed the button several times and she refused to help me, she just told me to go back to the ticket office. I tried to explain that i do not have time as i need to fetch my kids urgently as the school closes early but she still refused to help. I then after about the 7th time pressing the info button i also spoke to a gentleman who was just as rude. I then rushed back to the ticket office. Tried to explain again but the lady kept on telling me i was not telling the truth which was very disrespectful as i was telling yhe truth. She then demanded R20 from me were i again had to explain i do not have money on me as i usually do not carry my wallet with me and had put all my cash on the card. I was told that is not her problem.I asked her to check the camera footage at the gate from the morning and she refused. There i was standing there with a very unhelpfull gautrain employee preparing to stay the night or i don't know what. I can't believe that in this technological day and age that she could not take the money from my card or at the very least make a plan. Eventually a helpfull gentleman gave me money. I have never in my life been treated like a piece of trash like i was today. This reflects very bad on the gautrain as well as the customer service and image. They treat you like they are doing you a favour by being there. Being in a service industry myself i do mot appreciate being treated like this. Please send your employees on training on how to deal with customers as they clearly have no people s****s. Shocking to say the least. If i could give less stars i would!!</p>