Rude Customer Service

<p>At 07:48:33 I did a purse reload at Marlboro.</p> <p> </p> <p>I was assisted by:</p> <p>Agent ID 2154</p> <p> </p> <p>She was rude because I seem to have cut the queue and broken a rule/law.</p> <p> </p> <p>Scenario:</p> <p>I swiped my Gautrain card, passed through the gate and went to the Customer Service counter on the other side to do a purse reload:</p> <p>Agent: Why did you do that?</p> <p>Me: What did I do?</p> <p>Agent: Why did you jump the queue?</p> <p>Me: Am I not allowed to swipe my card and come to this counter?</p> <p>Agent: No. I will help you this time only.</p> <p> </p> <p>Is there a rule that I am not allowed to swipe my card and go to the counter on the other end?</p> <p>If so, please can this be published so that ALL commuters are aware of this and NOT JUST YOUR STAFF. I have been on your website and public communication and nothing to this was/is ever mentioned. If this is indeed a rule it should be app**** at all times and not only be certain individuals.</p> <p> </p> <p>Maybe you need to be made aware, you aren't doing me a favour by servicing a paying commuter.</p> <p>It is the commuter that keeps your doors opened and jobs active.</p>