Refund that has not yet been paid in my account .

On the 26th of October I travelled with my son who is 2yrs old, whom I was told to pay R167 for a trip from the airport to Park station. I realised that he was not supposed to pay as per the regulations. I went to apply for refund in Park Station on the 8th of November , where i was helped by sizakele whom recieved the plane tickets, birth certificate, the gautrain cards and ID and bank statement from me. She told me I should have my refund within 14 working days, If I dont recieve it I should return to them so they can speed up the process. I have done the up and down to Park Station to report to date 8th of December that I have not yet recieved the refund.<br> Nothing has been done, noone has called to tell me why havent I recieved my refund , Including Noxolo, Sizakele and Lona.They are as confused as me. I lodged a complaint on gautrain website,the only thing I recieve is the acknowledgement of the email, what they are doing about my complaint is not clear, since the 8th of November to date i have not yet reiceved my refund. It is not fair what the Gautrain team is doing to me as a customer and their high reputation this is my money that was not to be charged from the airport