Refund still not resolved

<p>I have using gautrain for more than 5years...each year their service keeps getting worse and its pathetic.. why is it so difficult to block the lost gold card and refund when all documents are submitted..</p> <p>Sandton Gautrain is the worst..I completed a refund application on the 29th of june and till today..they keep sending me pillar to post..telling me about finance department closed..I have spoken to Thandi..Noni ..Wendy and even the manager of the station..they keep saying tomorrow..we will call you..even the online complaint department where I spoke to Busisiwe..who never came back to me since today..</p> <p> </p> <p>We pay a lot of money for such ******* transport...how sure am I that they did not took the money on my gold card...why take so long to allocate the funds if they still there..</p> <p> </p> <p>All I want is my feeback..I mean really</p>