Refund not paid after a month!

On the 22 September 2015 I made a purchase at Gautrain Midrand Station for the amount of R187. The cashier then advised me that transaction was unsuccessful and had to swipe again. Only once I drove away did I realise that I had been debited twice.<br> <br> On the 25 September 2015 I filled out a Refund Form (B64) at Rosebank Station, the cashier advised me that it will take up to 15 working days for the refund.<br> <br> I have made various visits at the station to follow up and have been sent from pillar to post, I was even told to come the next day after 13:00 to fetch cash (I thought the amount would be debited into my account?) and also was offered to have the amount loaded onto my Gautrain card which I declined.<br> <br> It is now more than a month later and I have not received any feedback, I was supposed to be called today but no one called me.<br> <br> I logged a complaint on the website and a lady by the name of Janine responded and said my query would be esculated, i havent heard anything since. Then a gentle by the name of Dzumisani called me on the 5th and confirmed that k will be refunded today on the 11th and still nothing.<br> <br> I dont even know what to say the way i am so mad!!!