Refund for incorrect debit

Good day <br> <br> On the 27th of November I went to load my Gautrain gold card for an amount of R25 to Park station, instead I was debited R 327.57.<br> I immediately went to the Security guard on duty to report what just happened because I was incorrectly debited for an amount that was not even loaded on the card. I went to the clerk on duty and he advised that I do a bank statement which I did and filled in a refund form 3 weeks ago, I was further advised that I would be contacted in 7 days or in 14 days but no one contacted me. On the 21st I went to speak to the branch Customer Care Supervisor Thandi Ludge.<br> I went to see her and I spoke to a guy from their finance department called Dumisani Dzunisa , he advised me that I would be refunded only R158.00 not the full amount which is R 327.57.<br> I then spoke to the Branch manager Herman Van Vuuren and he also couldn't assist me and no one is willing to go the extra mile with this matter.<br>