Refund for an expired card not paid.

I'm an unhappy customer, my card expired and still had funds in it, at first I was told to apply for the refund online, and I tried that until I eventually gave up because the website is not user friendly. I then made a manual application at Pretoria station on 31 Jan 2018, after a consultant Shonisani Khathu reluctantly helped me. I was told to come get the refund after 7 days, which I did, and only to be told that refunds take 14 days to be processed. I went back this morning and a consultant Molefe Chauke refused to help saying that he cannot do refunds at peak hours, I asked to speak to the manage and he refused to call the manager for me. I'm so frustrated now. Gautrain can I please have my refund. Unhappy customer Suzette Kgosiemang ********** 001.