Refund for a lost rail card claim 10**44

On July 9, 2025, I requested a refund for a lost rail card. After several emails and a review of my bank statement, they eventually agreed to return the money to my account. This was already on July 29, 2025, but the issue hasn't been resolved. They are obviously quite poor at solving problems, so I'm not sure how they managed to get to 14 days to resolve a situation! To put it mildly, this is subpar service!