Refund

Last week I bought 2 Gautrain cards for my daughter and myself for the value of R426.<br> This I was supposed to use as her transport from school daily. Unfortunately the cards are lost now. I've emailed customer care to block cards and refund. Customer care has informed me to go to my nearest station to complete refund application and attach my receipt to the appllication. I've been to the Hatfield station and the staff at counter says its impossible to do a refund. This was the 4th time at the station and every staff at the counter refuse to assist with extremely bad attitude. I wish for my refund to done in cash since I need to provide an alternate mode of transport for my daughter.