Refund

On the 25th of July I loaded my card incorrectly instead of Park to Centurion I loaded Sandton to Centurion. I then immediately enquired to find out if the can change the stations and allow me to top up. The gentleman told me no there is nothing they can do I will need to have an extra R27 rand every day to enter and exit Park Station this was in Centurion. The following morning I went to Park Station and explained my dilemma to them they advised that they need a copy of my bank statement reflecting the transaction so I could fill in the refund form. I did as requested up until today I have not received my refund and everytime I go there the consultants would make a copy of the receipt promise to follow up with the claims department and call me back but they have never done that. I went to enquire this morning 12-09-2018 more than a month after going up and down and Nthabiseng told me "we do not assist with refunds that took place during the strike you need to go on the website"