Racial Bias in Enforcement of Hoodie Rule

Dear Gautrain Management,

I am writing to express my frustration and disappointment with an incident that occurred this morning on your train. As I was traveling, I was approached by one of your security guards who rudely insisted that I remove my hoodie. When I asked why, his only response was, "It's not allowed."

What upset me further was the inconsistency and apparent bias in enforcing this rule. The security guard himself was wearing a cap, and he did not ask any of the white passengers in the same cart to remove their hoodies. This makes me question whether the rule against hoodies is only being app**** to black passengers.

Moreover, my face was completely visible, so there was no reason to demand I remove my hoodie for identification purposes. In this cold weather, it is unreasonable to expect passengers to remove their hoodies. Rules should be enforced uniformly and respectfully, without any racial bias.

If your services are intended only for white passengers, then this should be communicated clearly. Otherwise, I hope you will address this issue promptly and ensure that all passengers are treated fairly and with respect.