****py service

<p>For sure a huge company their customer service is ****py I don't understand how they just don't care about their customers last night the train left centurion station at 20:10 and we were stuck somewhere between centurion and midrand for 3hours!!! There was a pregnant lady, cancer patient and a person who needed her allergy medication nothing was done only excuses only when we started complaining they started doing something. I don't understand how a huge company like that didn't have an emergency plan and when we got to the midrand station they didn't even offer us alternative transport it was late it was cold and I'm a girl at midrand at 23:30 phone dead and all they did was offer us water and some energy bars and telling us to sort ourselves out!!!! After a 3hour delay? I had to use uber to go back to centurion because there was no use of being there while they didn't even come up with a plan worse of all the workers managers did nothing to calm us down bad bad customer service I must say!!!!