Poor unhelpful service

<p>I was at gautrain Pretoria station today around 16:00 asking for refund or transfer of funds to be pay as you go as I loaded 7days pass and I go to jhb 2 times a week..the manager in charge was very rude to me as she told me to bring sick note indicating that I can't go to work and that's the only reason I can get a refund..so I feel on a human level that was the only R600 I had for my travels to jhb and since I am only going to jhb once this week the 7days pass will expire without me using the train and I won't have money to use the train when I have to go to jhb since 7 days pass would be exhausted..all I'm asking is for that 7days pass to be changed to pay as you go if I can't get a refund.please help</p>