Poor service and lack of communication

I belive that the Gautrain is efficient as well as very cost effective however today the 9th of November 2021;I have recieved extremely poor customer service and communication as well as on Friday the 5th of November 2021;delays regarding the trains should always be catered for as we are paying customers and we pay for excellent service not this nonsense and especially not to be shouted at when we simply ask "what is the delay and how long will it take to be restored" I am extremely furious,frustrated and dissatisfied with this pathetic *********** management and staff as well as the service i have recieved. Myself as well as other Gautrain users have also been shouted at by management and staff for simply asking why! As a customer i have never had any issues but i will not tolerate someone yelling at me whilst I am asking "why"! This to me is nonsense. I hope to receive feedback soon so that someone can actually make ammendments to the staff and management at Rhodesfield.