Poor Service

I am not happy with the Gautrain service. Since last week i lodged an issue about the loading of my card online. When i checked my balance on line the R100 I loaded did not reflect but it went off my bank account. When I called to inquire about this matter, I was told that the R100 may not reflect online but will reflect when I tag in. When I tagged in this morning I was given a message that I had insufficient funds therefore I need to load money onto my card. This is really a set back because money went off my Standard Bank account now I had to load again onto this card. I do not know what the issue is with their system but I want that money I loaded back into my account my this afternoon before I knock off.