Poor Customer Service & Lack Of Respect.

Good Morning.<br> <br> I had an incident on a Friday where i used the Gautrain service from Malboro to Park station. I checked on their website for pricing and on the tarrif it shows that for non-rail use its 100 rand parking. So i parked my car there *USED* the train to park and returned with my friends car as it was more convenient. I get to the station to collect my car and have the amount needed as per discussion with the teller in the morning. I get to the boom to find that i need to pay R100.00 as a non-rail use customer. I rang the assist button and spoke to the lady and was straight forward rude and not helpful so i frustratidly asked to speak to the manager just to be told that it seems that i have a problem now that i cant get out. So the manager eventually came out with a really ******* attitude accusing me of swearing over the entercom which i have no recollection of doing. The manager was out right rude and unhelpful asked him for his name and his response was *Thabiso must i right it down?* in an attitude as if to say that i am illeterate. He left in a huff and came back with a key demanding an apology letter and dared me to lodge a complaint. I still ended up paying the R100