Poor Customer Service

I would like to express my dissatisfaction with the service I received from Gautrain staff and management at the Centurion station on the morning of 7 September 2026. I found the staff to be unhelpful, insensitive, and unfriendly in their handling of the matter.

Despite my efforts to explain my situation, I felt that my concerns were not given due consideration. Instead, the manager appeared focused on defending the actions of the staff rather than listening objectively to my account and attempting to resolve the issue.

I was incorrectly charged twice for the day, and despite raising this concern, my request for the charges to be corrected was not adequately addressed. I left the interaction feeling frustrated and disappointed by the lack of empathy, understanding, and the poor customer service demonstrated.