Poor Customer Service

Strikes and Cement Truck collision with Gautrain caused Bus and Train delays. I was forced to use UBER and drive Pretoria for two weeks because the lack of info via SMS did not instill confidence in the reliability. I have to be at my office by 7am and being a woman do not plan to spend the night in Pretoria.<br> I submitted my complaint on 9 December, but the lack of response time to merely extend validity dates by two weeks has caused more headache than can be believed. No customer call center. Everything is done through a website. Staff on the ground have no accountability or training to deal with customer complants. My refund was supposedly approved, but nobody at the Train Station can implement the refund, because a confirmation email from Head Office and a refund form is not substantial proof. After 3.5 weeks, no resolution. Bombela, when competition enters the market, perhaps you will grow a backbone. Perhaps you can look at Telkom's success at winning customers hearts and minds. Don't leave it too late, customers vote with their feet and move to other service providers. I have escalated this to the media, because regular customer service channels do not work,