Poor communication - No responsibility to customer base

<p>These *****s decided to suspend their Parktown Bus Service, and decided that communicating it on Facebook was the best way to do so. They could have sent text messages to their registered customers.</p> <p> </p> <p>They suspended the service due to protest action in Parktown. There is no protest action in Parktown. According to the call centre, there was earlier service failure but they have not re-instated the service.</p> <p> </p> <p>They do not care about the safety of their customers. They did the same thing during the strike action in April.</p> <p> </p> <p>The bus service is proving to be really unreliable.</p> <p> </p> <p>It's also a nightmare to get through to an operator in their call centre. It's their way of reducing call volumes by not allowing callers an option to speak to an operator first.</p> <p> </p>