Pathetic service

What a truly confusion experience. Some good service and some atrocious. Firstly when trying to tal at the gate entrance, would not accept my card. So I had to get a gautrain card, which I loaded with R100.00. When I asked the security why my card was not being accepted, they did not know. I wanted to double tap my father's carz, but I was 'not allowed' becasue it confuses the machine?? *****??? Then on arrival at Rosebank I topped up my card with R50.00 chose a one way trip, (I had previous chosen return trio.from Centurion, but now as I was already in Rosebank it made sense to me to choose one way) and tapped and went through the gate, only to get back at Centurion and was denied exit. When I queried I had to.pay R20.00 because apparently when you use one way trip it automatically bills the peak traffic rate. I was travel outside of peak traffic do the rate should have been R64.00 one way and R64.00 return. So I had to pay to get out?? Now my question, if I had chosen the wrong trip, and did not have enough money on my card, why did I not get refused access before I even boarded the train? Secondly why should I get penalized for the gautrain billing system not accepting my card? Gautrain needs to catch a wake up and realise they are in the service industry, and are not doing us a favour. We are paying customers who contribute to your salaries. The attitude is disgusting, it's like a goverment institution. They are doing tou a favour and you must just do as.they say! Sorry will be avoiding the gautrain as much as I can.