Pathetic service

Pathetic service!!! I bought a weekly product and a pay as you on the gautrain app 1 hour later when I tagged into the station the purchases were still pending I called customer care and I was told I must try again if it doesn’t work I must request a refund which will take 14 working days??? My question is this was my last money where the hell will I get money to recharge again while I wait for the refund????