Pathetic mobile app and staff

Your mobile app and your staff are all pathetic. I purchased a weekly product online this morning, before I left my house. By the time I reached Rhodesfield Gautrain, 35 minutes have passed. The money already went off my bank account, but as expected from the useless Gautrain, the product was not on my account. I went to the customer service window. The lady had a horrible attitude (she refused to give me her name). Just told me I need to load another product. HELL NO. I already loaded online. Is that really the best training you could give your staff? She did not even troubleshoot at all. What pathetic service. Earlier this week, there was a delay on the line. We were delayed for 45 minutes. But the worste part is, it took almost the same time to get out of the gates. You need to UP your game. I will never use your pathetic mobile app again. The lady behind the counter shouls be fired. Horrible customer service. Next time, if her answer is as easy as load again, then she can pay for it.