Pathetic customer service

I reloaded my gautrain card this morning at 6:22 for the rest of the week. I generally only use the bus to commute to work and back. On my way home, i was rudely unassisted and was told that my bus tag was blocked! This came as a huge surprise as i didn't plan for this especially so late in the month. I was then assisted by the so called supervisor by the name of Chris and was later assisted by the co ordinator by the name of Mothibi. These two gentlemen who work at the centurion gautrain station are rude, gave a pathetic customer service experience and really should be dismissed from their jobs! I was left stranded without any answers! We pay so much for us to be treated like animals. I wonder what is in this company's philosophy and it saddens me that people can still be treated like this by a service provider! Sies man!