Over 2 months and still no refund !!!!!!!!!!!!!

I paid R500 which did not load onto the card. I was first told it would be refunded in 48 hours. This never happened. I have been to the Centurion station office completed the required forms and been there 3 times to follow up with no success. They eventually told me to log a complaint on the web site, I did this and despite numerous email follow ups have still not received a response. I have phoned the customer care line 4 times and it has been escalated 3 times and still I get no response regarding the payment refund or and form of courtesy in terms of responding to emails. I have no further avenues left to pursue other than go the legal route now as they refuse to communicate with me.