Not able to provide basic information-bad attitude

I am a new user of the Gautrain service and I only use it during peak times. Arriving at the Sandton station can be very intimidating during peak times Trying to be pro active I called the call center to find out exactly where to go when travelling to either Rhodesfield or Centurion. The same applies when travelling from Centurion to Rhodefield when you have to change trains. I have no idea where to go and which platform goes where. Call center agents are very unhelpful and says I must ask at the station, The problem is it is very busy at the station and trying to get information when travelling is difficult as you may miss a train and then miss important meeting.<br> Very disappointing that you cannot get this basic information from the website or cal center agents. The number that you dial for the actual station also goes unanswered.