No Refund after Bus strike

I requested a refund from Gautrain due to the bus service strike on 15-02-2015 for my 7 day pass as I was only able to use 4 trips and 6 trips were unused. After a lengthy discussion I eventually was allowed to fill in the refund form as the Lady at the ticket office was adamant that Bus Strikes do not affect me - I guess I can just walk to work from the Rosebank Station (I had to call her supervisor who I also had to convince)<br> <br> The staff assured me that I could collect the refund any day from 18/02/2015 however when I showed up to collect (I am no longer using the Gautrain due to the unreliability of the Bus service) on 22 February 2015 I was told I must return in 7 days.<br> <br> Clearly the staff of Gautrain are not trained at all.I clearly indicated that I would not be using the train anymore and that they should take in to account I would drive to Hatfield specifically for the refund. <br> <br> It is now no longer worth it to ask for a refund as I have spent to much time energy and cost to get a refund. I will NEVER use the Gautrain again and also make sure that everyone I know is also informed of the bad service they can expect.