No favours please, I pay money!!

<p>I have lost a very important potential client because some Guatrain bus driver zfx244GP decided to not stop for me. At the first stop he stopped far from the bus stop, as I proceed towards him he drove off. Then I chase him to the next stop and he decides to drive straight past me. I call the call centre, and the voice prompt goes on for almost 6min before I can speak to a consultant. Consultant refers me to a direct line that can assist me. I call that line, only for "Operations" to tell me I must write complaint on the website like ***!! If you were doing me a favour I would except your disregard for a customer. But I am paying my own money!!</p>