Nightmare - Gautrain *****ing Credits by Cancelling Gold Cards

Our wonderful Gautrain has messed up badly - suddenly thousands of Gold Cards are cancelled with no advice or sms warning ? There were large queues all with same problem - so you can't travel - can't even exchange for new Card - even though Card has R798 credit. They send you off to get proof of purchase ? Who keeps their receipts from 4 months ago ? Disgusting ******* - Gautrain just keeps these credits and everyone must pay again to get a new Card (and a charge of R16 to replace Card - but I had my old Card) ?? ??? I and many others were so angry and so inconvenienced by this nonesense. This does not build good Customer relations . To add insult to injury re Gautrain cancelling my Gold Card with R798 credit. I could not board the train - so they demanded I pay R100 to get my car out of the parking because I did not travel !!!! But I could not due to their rules.....life is hard and stressful enough without Companies making everything so unnecessarily difficult for their Customers - they could see see the credit on my Card - but would not issue new Card, or give me the Credit without proof I had paid for the money on the Card ?? How else would it have got onto the Card - If I had not paid ?? WAKE UP GAUTRAIN - Dont spoil what has been a GOOD Service. Regards Bryan Cell is ********** & name is Bryan Sidders